A dispatch rider using inDrive has raised fresh concerns about the platform’s cancellation policy after alleging that he was blocked from using the service for six hours for refusing to transport a package he suspected contained hard drugs.
The rider, who had complained about an earlier delivery dispute, said the latest incident occurred at the National Stadium, where he accepted a delivery request through the platform.
According to him, he arrived at the pickup location and contacted the customer through the inDrive application because he could not access her phone number directly. He claimed that the woman told him her brother would bring the package for collection.
The rider said he later received calls from a private number, which made him uncomfortable. When the man eventually arrived with the package, the rider alleged that he suspected the contents were hard drugs and decided not to proceed with the delivery.
Explaining his frustration, the rider said he asked the customer to cancel the request, but she allegedly refused. After waiting for some time without a resolution, he said he eventually cancelled the ride himself and was subsequently blocked from using the platform for six hours.
“inDrive’s policy is really affecting us. After yesterday’s incident, today again, I was blocked for six hours after refusing to transport hard drugs for a customer. The lady refused to cancel the ride, so I had to cancel it myself,” he said.
The latest complaint comes a day after the rider reportedly went public over a separate delivery dispute involving a customer who allegedly refused to cancel an order after he discovered that the package was too large for him to transport. In that earlier incident, he also complained about a reported six-hour restriction linked to cancelling a job. The earlier account was reported by Nigerian news outlets on October 15, 2026.
The repeated complaints have drawn attention to the challenges delivery riders may face when a customer’s package raises safety concerns or cannot be transported under the conditions presented. Riders may have to weigh the risk of accepting an unfamiliar package against the potential loss of income if cancelling a request affects their ability to work.
However, the claim that the latest package contained hard drugs has not been independently verified, and there is no confirmation that the contents were tested or officially identified. inDrive’s response to the rider’s latest allegation was also not available in the reports reviewed.
The incident has renewed questions about how delivery platforms handle cancellation disputes, particularly when a rider says they have a safety or legal concern about an item. Clear procedures for reporting suspicious packages and appealing restrictions could help riders resolve such situations without feeling pressured to complete deliveries they consider unsafe.
For now, the rider’s account remains an allegation, and further clarification from inDrive would be needed to establish the circumstances surrounding the reported six-hour block.
