MTN Nigeria shuts offices as SIM blockage protests intensify

Telecommunications giant MTN has closed all its stores and service centers across Nigeria due to the escalating violence and vandalism perpetrated by angry customers.

The decision comes after a series of protests and attacks on MTN offices nationwide, sparked by the company’s compliance with the government’s NIN-SIM linkage policy.

The policy, aimed at enhancing national security and curbing fraud, requires mobile subscribers to link their National Identity Number (NIN) to their SIM cards.

However, the implementation of the policy has been marred by controversy, with many subscribers expressing frustration and disappointment over the disconnection of their lines.

On Monday, a group of irate customers stormed an MTN office in Festac Town, Lagos, pulling down the fence and causing chaos.

Similar incidents have been reported in other parts of the country, with protesters besieging MTN offices to vent their anger and frustration.

In response to the escalating situation, MTN announced the temporary closure of its stores and service centers nationwide. A statement on X (formerly Twitter) read: “Yello customer, please be informed that our shops nationwide will be closed today, 30th July 2024.”

The shutdown is seen as a precautionary measure to protect staff and customers from harm, as the protests show no signs of abating. The company has assured customers that it is working to resolve the issues and restore normal services as soon as possible.

The NIN-SIM linkage policy has been a contentious issue, with many subscribers expressing concerns over the potential risks and consequences of linking their personal data to their SIM cards.

The government has maintained that the policy is necessary to enhance national security and prevent fraud, but the implementation has been marred by controversy and resistance from subscribers.

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