The Nigerian Communications Commission (NCC) has warned telecom operators to improve their services or face regulatory sanctions.
This comes after subscribers complained about poor network quality, especially during the yuletide period.
The NCC released a data-driven report, developed with Ookla, showing each network’s performance.
It warned telcos with performance deficits to prioritize investments in network stability, particularly in reducing jitter and latency, to meet subscribers’ growing demands for quality services.
For instance, the report shows that latency and jitter are negatively impacting Globacom network, giving its subscribers’ unpleasant user experience.
According to the data, network performance in Nigeria is increasingly polarized, with some operators making significant strides in high-speed delivery while others continue to struggle with consistency.
However, the report said MTN has the strongest national profile by consistently delivering high download and upload throughput alongside stable latency and jitter values.
For Airtel the report noted a performance dip as the sector transitions toward 5G and highlighted that latency remains an area for improvement.
But, it praised the network for maintaining a competitive edge in urban download speeds via its 4G network.
Analysis of T2 (9mobile) showed variable performance across different regions, and while occasional high-speed peaks were recorded, the data indicates a significant gap in its overall national Quality of Service.
Glo’s latency and jitter issues, according to the report, negatively affected real-time applications like video calls and online payments.
NCC says its partnership with Ookla shows a deliberate strategy towards data-driven regulation.
The report which is published quarterly, is designed to empower consumers to make informed choices based on unbiased analytics rather than marketing claims.