Telecom operator MTN Nigeria has started crediting subscribers with airtime as compensation for poor quality of service, in line with a directive from the Nigerian Communications Commission (NCC).
Checks show that several users were notified of the credits via text messages from the telecom operator.
One of the messages read: “Dear Customer, your account has been credited with N91 airtime for quality of service issues in January 2026. Thank you for your understanding.”
Though, the compensation differs among customers. While some subscribers reported receiving as little as N20, others got N91, and a number of users confirmed credits as high as N341.
It remains uncertain whether all affected customers have been compensated, as there is no clear indication yet that the exercise has been completed across the network.
The move comes after Nigerian Communications Commission (NCC) ordered telecommunications companies to resolve complaints related to poor network performance and meet stipulated quality-of-service benchmarks, including compensating impacted users where necessary.
MTN had earlier pledged to adhere to these directives while intensifying efforts to upgrade its infrastructure in order to enhance service delivery nationwide.
