SIM service disruption looms as telcos begin platform migration

Nigeria’s telecommunications industry may face temporary disruptions in SIM-related services due to a platform migration mandated by the National Identity Management Commission (NIMC).

The Association of Licensed Telecommunications Operators of Nigeria (ALTON) announced the development in a statement jointly signed by it’s Chairman, Mr. Gbenga Adebayo, and Publicity Secretary, Mr. Damian Udeh.

SIM registration, replacement, and verification services may be affected across all mobile networks.

“The new platform aims to improve the integrity and efficiency of identity management systems.

“However, the transition has temporarily hindered Mobile Network Operators from offering seamless SIM-related services,” Gbenga said.

He said operators will not process SIM swaps, replacements, new activations, or related services during this period.

“ALTON and member firms are working with the Nigerian Communications Commission, NIMC, and other authorities to fix the integration issues.

“We regret the inconvenience and urge subscribers to delay SIM-related requests until further notice,” he advised.

He assured the public of continued commitment to secure and high-quality telecoms services.

He added that timely updates would be shared as the situation progresses.

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