Celebrity fashion entrepreneur and stylist, Toyin Lawani, has alleged that she was physically and verbally mistreated by staff of British Airways while attempting to obtain her boarding pass at an airport counter.
Lawani, who has been open in recent times about dealing with health challenges affecting her mobility, said the incident occurred despite her visible condition. According to her account, what should have been routine assistance escalated into an uncomfortable confrontation.
The designer claimed she requested support while trying to sort out her travel documents but was instead met with hostility. She further alleged that members of staff handled her in a rough manner and spoke to her disrespectfully, leaving her shaken and embarrassed.
The incident has since sparked reactions online, with many of her supporters expressing outrage and calling for the airline to investigate the matter. Some users have pointed to the need for better training in dealing with passengers who require special assistance, particularly those living with disabilities or health limitations.
Lawani has long been admired for her resilience, often continuing to work and appear at events while managing her condition. Fans say the situation makes the allegations even more troubling, as they expected empathy and professionalism from airline representatives.
As of the time of reporting, British Airways has not publicly responded to the accusations.
