Zenith Bank guarantees customers of exceptional service after successful IT upgrade

Zenith Bank Plc has guaranteed its customers of exceptional and uninterrupted service  after it successfully completed its Information Technology (IT) infrastructure upgrade.

As reported by the Diaspora Digital Media (DDM), the Group Managing Director/Chief Executive of Zenith Bank Plc, Mrs. Adaora Umeoji, in a statement released to the media, expressed her profound gratitude to all customers for their unwavering patience and support during the recent IT infrastructure upgrade to a more advanced and strong operating system.

Reaffirming the bank’s commitment to service excellence, Umeoji remarked: “this extensive infrastructure upgrade enables Zenith Bank Plc to significantly elevate its service delivery, ensuring memorable interactions with our valued customers and solidifying our position as a leader in Nigeria’s banking industry.”

According to Premium Times, “Zenith has consistently demonstrated exceptional excellence in Nigeria’s financial services sector, characterized by outstanding service offerings, unparalleled customer experiences, and robust financial performance.”

“As a pioneer in digital banking, the bank has maintained its leadership position through innovative product deployments, solutions, and diverse alternative channels, ensuring seamless, secure, and efficient transactions.”

About Zenith Bank

Zenith Bank Plc is a Nigerian multinational financial services provider. It was founded by Jim Ovia in 1990.

Zenith, meanwhile, has since grown to become one of the largest and most profitable banks in Nigeria.

The bank has its headquarter in Lagos State, Nigeria with over 7,000 employees.

Subsidiaries of Zenith Bank

Zenith Bank has its branches in Ghana, Sierra Leone, Gambia, and the United Kingdom.

Services of Zenith Bank

The bank renders retail banking, corporate banking, investment banking, private banking, electronic banking and so on.

Awards and Recognition

Zenith Bank’s outstanding track record of excellence has been reaffirmed through numerous awards and recognitions.

Most recently, the bank maintained its position as Nigeria’s top bank by Tier-1 Capital for the 15th year running, as ranked in The Banker Magazine’s 2024 Top 1000 World Banks survey.”

It was awarded the “Most Sustainable Bank in Nigeria 2023 and 2024” by the International Banker Banking Awards.

Besides, it was recognised by Global Finance Magazine in 2019 and 2020 as the best bank in Nigeria.

Also, it was awarded the “Bank of the Year” by Bankers’ Magazine in 2019.

In addition, the Best Digital Bank in Nigeria was awarded to the bank in 2020 by International Banker Magazine.

The financial institution also received prestigious corporate governance accolades, including the World Finance Corporate Governance Award for Best Corporate Governance Bank, Nigeria, for three consecutive years (2022-2024).

Moreso, the bank was recognized as ‘Best in Corporate Governance’ in Financial Services, Africa, by Ethical Boardroom for four consecutive years (2020-2023).”

Zenith Bank’s unwavering dedication to excellence has garnered numerous prestigious recognitions for them.

The bank was distinguished as the Most Valuable Banking Brand in Nigeria in The Banker Magazine’s Top 500 Banking Brands for 2020 and 2021.

Furthermore, it received the esteemed Bank of the Year award for 2023 and 2024, as well as Retail Bank of the Year for three consecutive years (2020-2022) and again in 2024 at the BusinessDay Banks and Other Financial Institutions (BAFI) Awards.

Additionally, the bank received several other notable accolades, including:

The Best Commercial Bank, Nigeria, and Best Innovation in Retail Banking, Nigeria, at the International Banker 2022 Banking Awards.

Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, Bank of the Year 2021 by Champion Newspaper, Bank of the Year 2022 by New Telegraph Newspaper, and the Most Responsible Organization in Africa 2021 by SERAS Awards

These distinguished awards underscore Zenith Bank’s commitment to exceptional service, innovation, and corporate responsibility.

Innovations

Zenith Bank Mobile App, Zenith Internet Banking, Zenith ATM services, and so on, are part of Zenith Bank’s innovations.

Branch Network

The financial institution has over 500 branches across Nigeria, Ghana, Sierra Leone, Gambia, and the United Kingdom.

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