British Airways Unveils Luxurious Lounge at MMIA Lagos 

British Airways has officially opened its newly renovated lounge at the Murtala Muhammed International Airport (MMIA) in Lagos, Nigeria.

The lounge, which has been refurbished to provide a more comfortable and luxurious experience for passengers, is a testament to the airline’s commitment to investing in the entire customer journey.

The lounge, which spans 360 square meters, has been cleverly designed to cater to the different needs of passengers. The facility features various zones, including a self-serve dining area, a bar, a quiet room with day beds, and a main area with comfortable sofas and tables.

Passengers can relax, dine, or work in a premium space while enjoying local art from the Akoje Gallery.

Speaking at the launch, British Airways Chief Customer Officer, Calum Laming, said: “We’re focused on investing in the entire customer journey, not just on board. For many of our customers, lounges are an important part of their experience, and the re-design of our Lagos lounge is a key part of our transformation strategy across our lounges around the world.”

The lounge is open to customers traveling in Club World (business) and First, as well as Silver and Gold Executive Club Members. Passengers can enjoy a range of Nigerian classics and British-inspired dishes, freshly made and served in the lounge. The bar offers a selection of drinks, including cocktails, wine, and soft drinks.

British Airways has partnered with Akoje Gallery to curate an innovative new in-lounge exhibition featuring local artists. The first showcase, themed “New Beginnings,” celebrates the lounge opening and features works by guest artists.

The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mrs. Olubunmi Oluwaseun Kuku, praised the facility, saying: “This lounge is a good infrastructure to improve customer experience. I’m extremely proud of them, and I’m hoping that we see more collaboration and better expansion as we go along.”

British Airways Head of Sales for Africa, South Asia, and the Middle East, Juan Pedro, added: “Lagos is an incredibly important city for us, and we want to elevate customer service even more.

This lounge is a brand new open space with seating for 110 customers, a new food offering, a hot buffet, and a quiet room that allows our customers to relax or take a nap before their flight.”

The launch of the lounge is part of British Airways’ transformation program aimed at elevating customer experience.

The airline is reviewing its facilities and looking for ways to make them even better. With this new lounge, British Airways is demonstrating its commitment to providing a premium experience for its passengers in Nigeria.

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