Nigerian comedian MC Tagwaye has publicly called out United Bank for Africa (UBA) and its chairman, Tony Elumelu, over what he described as a disappointing experience at one of the bank’s branches in Awka, Anambra State.
Taking to social media, the comedian expressed his frustration with the treatment he allegedly received at the branch, questioning the level of customer service and staff training.
Tagwaye said the experience was among the worst banking experiences he had ever encountered and urged the financial institution to do better in addressing how customers are treated.
“UBA and Tony Elumelu, your bank needs to do better. This branch in Awka, Anambra State, has to be the worst banking experience I have ever had in my life,” he said.
He further criticized what he described as the quality of training provided to staff at the branch, adding that customers deserved to be treated with greater respect and professionalism.
“It’s a shame that this is the kind of training they have. It’s sad that you treat your customers like this,” Tagwaye added.
His comments have drawn attention to the importance of customer service within the banking sector, particularly as customers interact directly with branch staff for transactions and other financial services.
As of the time of the report, Tagwaye’s post focused on his personal experience and did not provide further details about the specific incident that led to his complaint.
