A Nigerian woman has taken to social media to share her ordeal after allegedly losing ₦241,000 mistakenly transferred to the wrong account on PalmPay.
According to her account, the incident occurred on May 8, 2026, after which she immediately contacted Moniepoint to report the error. She said she was initially assured that the issue was being handled.
The following day, she visited a PalmPay office, where she claims officials informed her that the recipient’s account had been frozen after the company reached out. The recipient allegedly suspected the transfer to be fraudulent, prompting the action.
She further explained that she was advised to obtain a court order to facilitate the reversal of the funds. After securing the required legal document, she returned to the office and was reportedly assured that the money remained in the frozen account and was safe.
However, weeks later, the situation allegedly took a different turn. During a follow-up visit, she said she was given the recipient’s phone number instead of a clear resolution. She also claimed that she was later told she had been visiting the wrong PalmPay office, adding to her frustration.
The incident has sparked reactions online, with many Nigerians sharing similar experiences and calling for improved customer support and clearer dispute resolution processes among fintech platforms.
As of the time of this report, there has been no official response from PalmPay regarding the claims.
