JALINGO, TARABA STATE – The Federal Medical Centre (FMC), Jalingo, has denied reports alleging that funds were trapped in its digital wallet system, describing the claims as misleading and urging affected subscribers to follow official procedures to process refunds.
The management of the hospital clarified that there was no systemic issue leading to the withholding of patient or subscriber funds, contrary to reports circulating on social media and other informal platforms.
According to the institution, all financial transactions conducted through its approved digital channels remain verifiable and subject to standard administrative procedures, including refund processes where applicable.
The hospital authorities emphasized that subscribers seeking refunds are advised to follow established guidelines to ensure proper verification and timely resolution of their requests.
Officials of the Federal Medical Centre, Jalingo, stated that the clarification became necessary to prevent public misunderstanding and to maintain confidence in the facility’s service delivery systems.
They also warned against the spread of unverified claims capable of causing unnecessary panic among patients and service users.
The management explained that any issues related to payment discrepancies are typically administrative in nature and are handled through internal reconciliation processes.
Subscribers were encouraged to directly engage the hospital’s customer service and finance departments rather than relying on unofficial sources of information.
The hospital further reiterated its commitment to transparency, accountability, and efficient service delivery in line with federal healthcare standards.
Medical administrators noted that digital payment systems have improved efficiency in healthcare delivery but also require proper user understanding to avoid confusion during transactions.
The FMC Jalingo management assured the public that all legitimate refund requests will be processed in accordance with due procedures and institutional guidelines.
They also urged patients and their families to remain calm and continue to use official channels for inquiries, complaints, and financial transactions.
Healthcare analysts note that the increasing adoption of digital payment systems in Nigerian hospitals has improved accessibility but occasionally leads to misunderstandings when users are unfamiliar with platform operations.
The institution stressed that it remains committed to improving its digital infrastructure to enhance patient experience and reduce administrative bottlenecks.
Community members have been advised to disregard rumors suggesting financial irregularities within the hospital’s wallet system, as such claims have not been substantiated.
As part of its broader communication strategy, FMC Jalingo says it will continue to engage the public through verified channels to ensure accurate dissemination of information regarding its operations.
